Privacy Policy

LUMAVÉA

Last updated: November 10, 2025

This Privacy Policy explains how LUMAVÉA (“we,” “us,” or “our”) collects, uses, and shares your personal information when you visit or make a purchase from our store  (the “Site”), use any of our features, or otherwise communicate with us (together, the “Services”). “You” means any person who uses the Services, including customers and Site visitors.

By accessing or using the Services, you agree to this Privacy Policy. If you do not agree, please do not use the Services.

Changes to this Privacy Policy

We may update this Privacy Policy to reflect changes to our practices or for operational, legal, or regulatory reasons. When we make changes, we will post the revised policy on this page and update the “Last updated” date above.

Information We Collect

The information we collect depends on how you interact with us:

Information you provide to us

  • Contact details (e.g., name, email address, phone number).
  • Order details (e.g., billing and shipping addresses, items purchased, payment confirmation).
  • Account details if you create one (e.g., username, password, security prompts).
  • Shopping activity (e.g., items viewed, added to cart, wishlist selections).
  • Customer support communications (e.g., questions, feedback, or other messages).
  • Optional marketing details for events or offers (e.g., name, email, mobile number, address, date of birth, gender).

Information collected automatically

When you browse the Site, we automatically receive certain information using cookies, pixels, and similar technologies (“Usage Data”), such as IP address, device and browser information, approximate location, referring/exit pages, and how you interact with the Site.

Information from third parties

We may receive information from service providers that support our Site and Services (for example, ecommerce and hosting platforms, analytics, payment processors, and shipping partners). We treat this information in accordance with this policy.

How We Use Your Information

  • Provide and improve the Services, including processing payments, fulfilling orders, shipping, returns/exchanges, and account management.
  • Communicate with you about your account, orders, and customer support inquiries.
  • Personalize and market the Services, including sending marketing emails and showing relevant offers (where permitted by law).
  • Security and fraud prevention, including detecting, investigating, and preventing fraudulent or illegal activity.
  • Compliance with legal obligations and enforcement of our terms and policies.

Cookies & Similar Technologies

We use cookies and similar technologies to operate our Site, measure performance, and personalize your experience. You can control cookies through your browser settings. Blocking cookies may affect how the Site functions.

How We Share Information

We may share personal information in the following circumstances:

  • Service providers and vendors (e.g., ecommerce platform, payment processing, fulfillment, IT, analytics, and marketing support).
  • Business and marketing partners for advertising and measurement (where permitted by law and your preferences).
  • Affiliates within our corporate family for operational purposes.
  • Legal and safety reasons (e.g., to comply with law, respond to legal requests, or protect our rights or users).
  • Business transfers (e.g., merger, acquisition, or sale of assets).
  • With your consent or as otherwise directed by you.

User-Generated Content

Content you submit publicly (e.g., product reviews) may be visible to others. Please do not share information you prefer to keep private.

Children’s Privacy

Our Services are not directed to children, and we do not knowingly collect personal information from children. If you believe a child has provided information to us, please contact us so we can remove it.

Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Data Retention

We keep personal information only as long as necessary for the purposes described in this policy, to comply with legal obligations, resolve disputes, and enforce our agreements. When no longer needed, we delete or de-identify the information.

Your Rights & Choices

Depending on your location, you may have rights regarding your personal information, such as to request access, correction, deletion, portability, or to opt out of certain processing (e.g., targeted advertising). You may also withdraw consent where consent is our legal basis. To exercise these rights, contact us using the details below. We may need to verify your identity before responding.

You can opt out of marketing emails at any time by using the unsubscribe link in those emails. Transactional and service emails (e.g., order updates) will still be sent.

International Transfers

We may process and store your information outside of your country of residence. When we transfer personal information internationally, we use appropriate safeguards (such as standard contractual clauses) where required by law.